1. Acceptance of Terms
By accessing, browsing, or utilizing this website (https://stlouismo.roofexpertusa.com/) or by placing a telephone call to our emergency dispatch line at (888) 208-4155, you ("User" or "Client") agree to be legally bound by these Terms of Service. If you do not accept these terms in their entirety, you must immediately terminate use of this website and discontinue telephone communication with our dispatch coordinators.
2. Nature of Service: Advertising & Referral Agency
CRITICAL DISCLOSURE: Roof Expert USA operates strictly as an independent advertising, marketing, and lead-generation referral service. Roof Expert USA is NOT a licensed roofing contractor, does not hold itself out as a construction general contractor, does not employ physical roofing laborers, and does not perform hands-on roofing construction, emergency tarping, or repair work itself.
All physical roofing inspections, thermal imaging diagnostics, tarping installations, structural repairs, and complete re-roofing projects are performed exclusively by independent third-party roofing contractors. These contractors are separate legal entities operating their own businesses under independent state and municipal licenses and private insurance policies.
3. Direct Contracting Between Property Owner and Contractor
When you accept a service referral through our telephone dispatch center, any resulting contract for services, written estimates, pricing agreements, payment terms, structural warranties, or guarantees exist strictly and exclusively between you (the property owner) and the dispatched independent roofing contractor. Roof Expert USA is not a party to, nor an agent or guarantor of, any agreement formed between you and the independent contractor.
4. Comprehensive Limitation of Liability
To the maximum extent permitted by applicable Missouri law, Roof Expert USA, its parent corporations, affiliates, officers, directors, employees, and dispatch intake coordinators shall NOT be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to:
- Any act, error, omission, negligence, defective workmanship, delay, or property damage caused by an independent roofing contractor.
- Personal injury, property damage, water damage escalation, structural failure, or mold growth resulting from delayed or improper roofing repairs.
- Disputes between property owners and roofing contractors regarding contractual scope, pricing, insurance claims, or material warranties.
- Website downtime, telephony service interruptions, or delayed call routing during severe storm outbreaks.
5. Property Owner Verification Responsibilities
While Roof Expert USA enforces strict onboarding vetting requirements for contractors in our referral network (including verification of active licensing and minimum commercial liability insurance), property owners maintain sole responsibility for verifying contractor credentials, reviewing certificates of insurance, inspecting physical identification, and approving written contractual scopes of work prior to authorizing work on their property.
6. Governing Law & Dispute Jurisdiction
These Terms of Service are governed by, construed, and enforced in accordance with the substantive laws of the State of Missouri, without regard to conflict of law principles. Any legal action, suit, or proceeding arising under or in connection with these Terms shall be instituted exclusively in the state or federal courts located in St. Louis County or the City of St. Louis, Missouri.